Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a complaint

The practice strives very hard to ensure that everyone receives quality care and welcomes any suggestions or comments you may have that may improve the service offered. Should you feel your needs are not being met we welcome the opportunity to discuss this with you. Please contact the Practice Manager who will be happy to deal with your complaint.

Additional information 

If patients don’t wish to complain direct to the practice then the route in the first instance should be NHS England:

Tel: 03003 112233      Email: england.contactus@nhs.net  

If you are not happy with the response from NHS England then the next step is to contact the Health Service Ombudsman:

Tel: 0345 015 4033      Website: www.ombudsman.org.uk